FAQs

If you've never bought from us before, then you'll need to create an account before logging in. But even if you have bought before, you may have previously checked out as a guest - meaning that you have not created an account. Account creation is not mandatory, but can be useful for keeping a history of your orders, checking on statuses of shipments, and finding your download history and files. If you can't log in, you probably don't have an account so try creating one first.

Accounts are not required to make a purchase. You can choose to check out as a guest, or create/use an account, which may be useful for keeping track of orders.

Sometimes when we know that a product is on the way, and will be available in limited quantities, we make it available to 'pre-order'. In these cases, we are essentially offering you the chance to buy a product in advance to make sure you can secure it in advance. Pre-orders are often offered at a special reduced price by way of thanking you for committing to something that is not yet available. Products are then shipped to you once they become available.

When we open a pre-order, we give our best estimate of a future delivery date. Sometimes due to the incredibly complex nature of global manufacturing and logistics, something (or multiple somethings) may go wrong or be delayed. These issues are, most often, outside of our direct control. As soon as we become aware of a change, we update the product listing page with a new estimated delivery date. This may change several times during a product's manufacturing process. We do our utomost to stick to our estimated timescales, but it's not always possible.

In many cases there is also an additional layer of complexity where we are taking pre-orders for products made by a third party (Sixteen12, Big Chief Studios etc). They also suffer from delays, which then knock on to our pre-order delivery times.

We understand that delays can be extremely frustrating - they are for us too. But please be assured that we are always working to get products to you as quickly as possible without rushing them in a way which could negatively impact the quality of what you receive.

If you would rather not wait for your pre-order you can always cancel and request a refund. But please note, as items are often limited you may not be able to order the item again in the future.

When your order is despatched, you'll receive an email from us, or from 'Control Port' (which is our order tracking system). That will give you the latest information. Please note that not all orders are sent using a tracked service, but you will be able to see when an order was shipped.

You can also use the 'Where's my order?' order lookup from the Support menu.

Want to check on the status of your order? We have a built-in self-service facility which you can access via the support menu on the store, or via this link to our Order Lookup page.

If your order was sent with tracking information, you'll also be able to access that here.

You should have received an email from us when your order was despatched. From the day of despatch, please allow the following timeframes for delivery:

UK - 2-5 business daysEurope - 5-7 business daysNorth America - 10-14 business daysAustralia - 14-16 business daysROW - 14-21 days

Please ensure that your order is not for a pre-order product. Many of our products are available for pre-order, in which case an estimated dispatch date will be listed on the product page.

Most domestic (UK) orders are shipped using Royal Mail or DPD. International orders are shipped using a variety of global carriers.

You can also use the 'Where's my order?' order lookup from the Support menu.

Sometimes, for a variety of reasons, we need to despatch items separately or from different warehouse locations.

Our posters and prints, for example, are sent separately in protective tubes. These are sometimes delayed by a few days during shipping. If your poster hasn't arrived within 2-4 days after your main order, then please email our support team.

We are dedicated to allowing fans anywhere in the World to make a purchase, so unless you're trying to order from the International Space Station or Moon Base Alpha, then the chances are we can ship to you!

We have a FAB no hassle returns policy. 

If your item arrives as is damaged, incorrect, the wrong size, or even if you've just changed your mind then you can quickly and easily arrange a return.

Just click the link in our tracking email (Control Port) and follow the instructions to create your return label. Send it back, and we'll refund or replace your item as soon as possible!

Can't find the link? Don't worry. You can click here: https://andr.sn/returns

Please note that if your order contained manufacture on-demand items you'll need to submit a ticket so we can arrange a return, replacement or refund.

If you can't find that link, then no problem - just email us or submit a ticket here, and we'll sort things out for you.

We pride ourselves in making your experience as a customer as F.A.B as possible, and always work hard to resolve problems so that you will be 100% satisfied.

During checkout, keep an eye on the right hand side of the window.

Click on 'Have a discount code? Click here to enter it' and enter your code.

After confirming your subscription to the newsletter you'll receive your first update almost immediately. The code is included in that first email from us. If you can't find the email - please check your spam folder. The email will be from Jamie Anderson, Anderson Entertainment or the Gerry Anderson Newsletter.

Send an email to support@gerryanderson.co.uk and we'll apply it for you, and send you a partial refund. 

Please note this only applies to codes generated prior to the date of your order. 

Our pre-order items are sold as 'pre-buys' - so payment is taken at the time of checkout to reserve your item. This is because items are often limited edition or produced to order, so we must take payment when you check out.

We have a currency converter installed. Prices should be adjusted to your local currency on arrival. If not, please use the currency selector at the bottom of the page.

Just click here to open the points panel!