Big Chief Figures Pre-order Deposit Terms and Conditions
Pre-order Deposits
Certain products available for pre-order require customers to pay a pre-order deposit to secure an order. You will be required to agree to our terms and conditions to place a pre-order deposit. By placing a pre-order deposit you are committing to fulfil the purchase of that specific product. If you wish to cancel your pre-order you may do so, but please note that cancellation fees may apply.
Outstanding Balance Payments
All pre-orders must be fulfilled and any outstanding balance due paid in full within 90 days of the item being received in our warehouse. We are unable to retain products in our warehouse for customers past the 90 day period. Failure to fulfil your order will result in the cancellation of your pre-ordered item. Please note that cancellation fees will apply.
Pre-order deposits are non-refundable Deposits (NRD), except in specific circumstances.
Up to 14 days from initial pre-order:
- Customer receives full refund
14+ days:
- NRD cannot be refunded, and is charged as a cancellation fee.
Full Payment
Up to 14 days:
- Customer receives full refund
14+ days:
- Non-refundable deposit portion is charged as a cancellation fee, remaining balance is refunded.
You will receive a full refund if we cancel or are unable to fulfil your pre-order.
If you have placed a pre-order, you will receive an email notification approximately 14 to 21 days prior to stock arriving in our warehouse. The balance of the price for the pre-ordered item will be charged to your credit card or other payment account once the item has come into stock. The final payment will include all applicable shipping charges and taxes.
It is your responsibility to inform the Gerry Anderson Store of any changes or adjustments to your billing and shipping details between the date of pre-order and shipment. If we receive any billing or shipping errors while attempting to complete your order, we will attempt to contact you via email and/or phone to update all appropriate records and complete the order. You will then have 10 days from the date we contact you to provide alternative information to complete your order. If we are unable to contact you within 7 days after we become aware of a billing or shipping error or you do not adequately update your records within 10 days after we contact you, or if you state your intention not to take delivery of the item, the pre-order will be cancelled and the deposit will be retained by us.
Shipping dates are only an estimate and are subject to change without notice. All updates regarding shipping dates will be sent via email and posted on our official website. Pre-orders are non-transferable and may be cancelled by us at any time and for any reason, without notice.
Pre-order Items that have come into stock Cancellation Fees
All pre-orders must be fulfilled and any outstanding balance due paid in full within 90 days of the item being received in our warehouse. We are unable to retain products in our warehouse for customers past the 90 day period. Failure to fulfil your order will result in the cancellation of your pre-ordered item.
Cancellation fees for pre-order items that have come into stock for more than 90 days are broken down as follows:
Deposit + Balance
- Non-refundable deposit portion + £10.00 administration fee
Full Payment
- Non-refundable deposit portion + £10.00 administration fee